Kirkwood's Sweeper Shop is committed to doing everything possible to provide its customers with superior services and products that meet real needs and provide lasting value.

An essential element of the value Kirkwood's Sweeper Shop offers its customers is the quality of service these customers can expect from our stores.

Providing customer satisfaction that exceeds our customers expectations is our number one priority and results from the attention given to each element of service we provide.

Kirkwood's Sweeper Shop achieves these exceptional levels of customer satisfaction by:

• providing merchandise of superior quality and value that best meets the needs of our customers.
• staffing stores with friendly, motivated, and trained salespeople.
• maintaining clean and neat merchandise presentations, making it easier for our customers to shop in our stores.
• upholding the principle that no sale is final until the customer is completely satisfied.
• acting with mutual trust and understanding to fully protect our customers' interests.
• promising to fulfill every commitment made to a customer or an employee on a timely basis.
• staying flexible and demonstrating a sense of urgency to effectively respond to changing customer needs.
• recognizing each person's contribution that results from exceptional performance.

Kirkwood's Sweeper Shop is committed to giving each customer excellent service that encourages loyalty. This high standard has built Kirkwood's Sweeper Shop to nine stores and made us the largest vacuum shop in Cincinnati and Northern Kentucky.

Through the successful pursuit of our operating philosophy and the continued contribution of our people, we expect our company to achieve and sustain a leadership share in the marketplace, and as a result our stores, our people, and the communities, in which we live and work, will flourish and grow.